F.A.Q
Frequently Asked Questions For Beard Grooming Products:
When will I get my order?
It takes 2-3 business days to process your order, after which it will be sent out. Delivery times will take between 2 - 5 business days.
Are the products stored or freshly made?
All Buck Ridge Beard Grooming Products are freshly made to order for complete freshness!
My delivery isn't here yet...What should I do?
If your delivery hasn't arrived after 10 business days, please contact us via our contact page with your order number and we will look into this and resolve your issue as quickly as we can.
Are the ingredients natural?
Yes! All the ingredients used in these beard grooming products are all-natural and of a high quality.
Do you accept returns?
Only if the products is unopened and in its original packing. If the product is opened or out of its packaging, it can not be returned.
My product is broken/missing...What should I do?
Beard Beasts is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Frequently Asked Questions For Clothing:
When will I get my order?
It takes 3-7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows: (Business Days)
USA - 3-4 Days.
United Kingdom - 2 - 5 Days.
Europe - 4 - 8 Days.
Canada - 6 - 10 Days.
Australia & New Zealand - 10 - 14 Days.
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address.
● Ask your local post office if they have your package.
● Stop by your neighbors in case the courier left the package with them.
Pro tip: Package theft is on the rise—I f you're expecting a home delivery and you know you won't be home to accept it, use an address where you know you'll be!
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
Pro tip: The zip code is the most important part of the address. Use a simple tool like U SPS ZIP code lookup to make sure you get it right!
Orders
How are your products made?
We work with a reliable, high-quality print-on-demand company. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
How do I track my order?
If your shipping method includes tracking, you’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line on our contact page.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please send us a message on our contact page within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
Returns
What’s your return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us on our contact page!
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us on our contact page with photos of wrong/damaged items and we’ll sort that out for you.
Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section.
Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
